We understand that WordPress themes sometimes require support to sort out issues. To make it easier, ModernThemes has created Documentation for Free, Pro, and Premium themes to help guide users through different theme processes. We also offer a Pro Support for all users who have purchased themes or purchased Priority Support for free themes. We work on forum support as quickly as possible, but depending on workload, responses can take up 24 -48 hours.
Support Overview
We are happy to help out.
We've Got You Covered
Theme Documentation
We have created documentation for Pro and Premium themes, and even general WordPress tutorials to help with free themes. These tutorials cover topics like theme installation, home page setup, different theme functions, etc. Many of your questions can probably be answered within our documentation. Please look through our tutorials to see if your issue can be solved before using the community support forums.
FAQ
Use our Frequently Asked Questions tutorials for help with WordPress topics and how they interact with our themes. Browse through our FAQ tutorials and see if they can help with your issues.
Free With Every Purchase
Priority Support
All users who purchase a Pro or Premium theme, and users who purchase support options for their free theme can access the Community Support Forums through their My Account page. Support issues will always be answered within 48-72 hours. Some things to remember:
- 1) Make sure you are using the latest version of the theme.
- 2) Providing a screenshot or link to the page is extremely helpful
- 3) Try deactivating plugins as sometimes themes and plugins can conflict with each other.
- 4) Make sure to cover all issues that you are aware of in a single forum post.
- 5) Support covers minor customizations or alterations at the discretion of the support team. If you require major modifications, then you should consider contracting a developer for your site.
An example of where your theme support link is located is below:
Options for free themes.
Although we do offer free themes, we are unable to offer free direct support for our members who choose to use them. This is why we are now offering the following support options at prices we feel are incredibly reasonable.
$10
Basic Support
Perfectly suitable for the basic user.
- One month access
- Support for any theme(s)
- Questions go directly to our support staff
- Access from within your account
Our Support Policy
Basic support is defined as responding to general theme questions, minor technical support, and basic hands on support through login if necessary.
Priority support is included with each premium theme and pro theme upgrade. Priority Support is defined as receiving faster support responses, hands on support through site login if the theme is broken or has bugs. If you require major modifications, then you should consider contracting a developer for your site.
Theme installation and setup requires you to have a domain, hosting provider, and running version of WordPress already setup. We do not support third party plugins or ensure that every one works properly with our themes.
We won’t provide support that requires us to view websites with questionable content including, but is not limited to, pornography, prostitution, racist content, possible scams, etc. We reserve the right to refuse support if a member is abusive or in violation of our terms and conditions.
All support issues will be answered within 24-48 hours.